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General Conditions of Sale

These general conditions of sale govern the remote sale of products by Gravissimo on shop accessible via the Internet, Gravissimo, to individuals, associations, works councils and professionals. Their purpose is to define the rights and obligations of SEQUENCEMOI and the Client.
They regulate all the steps necessary for placing the order and keep track of the order between the contracting parties.

The order implies irrevocable acceptance of the general conditions of sale. These conditions of sale can be modified, the applicable conditions are those in effect on the date Gravissimo to award the customer order. For this purpose the customer has the option to download, store and reproduce these conditions.

The Customer states have the capacity to enter into this contract that is to say, of legal age and not under guardianship.

Last updated: 03/12/2015 the
article   1 : Use and Personalization
article   2 : products
article   3 : Price
article   4 : Order
article   5 : Payment
article   6 : Availability / Delivery of your order
article   7 : Refunds and Exchanges
article   8 : personal data
article   9 : Intellectual property
article 10 : Responsibility
article 11 : applicable Rights - Disputes
article 12 : Customer Service
article 13 : SMS service

Article 1: Use of the site and Personalization

Access to and use of this Site you are authorized for the sole purpose of preparing, evaluating and ordering of printed products and related services (hereinafter referred to as "Products") only through Gravissimo . No other download, retention, use, publication or distribution of any portion of the Content is authorized or permitted. The fact of procuring products at Gravissimo does not allow you to use any portion of Content apart from the finished printed products as they are provided by Gravissimo.
You agree to use this Site in a responsible manner in full compliance with these Terms and Conditions and with your local laws and rules, including the rules for import and export. Without exception, none of the Content may not be used as a trademark or service, for the purpose of pornography, illegal, defamatory, to reach the private and public life of anyone, nor to violate any intellectual property, brand name or service or deposited, or which could affect the privacy of a third party and integrity, hate, racism, crime and misdemeanor, or d other intellectual property rights of any person or entity. You agree not to use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious or otherwise objectionable. Gravissimo may terminate its service to customers who are caught using the site Gravissimo for undesirable purposes.
You are personally responsible for your use of the Content by incorporating into other products your images, graphics, text or other. You agree not to include in your products no text, picture, drawing, mark or service mark, or any work whose intellectual property rights belong to any third party without first obtaining the appropriate permissions owners. You warrant that your Products do not infringe any rights of a third party, including intellectual property, trademark, violating the right to public or private life and they libel or defame any third party, and you have all required rights or permissions necessary to incorporate third party products in your products. By placing an order on this Site, you warrant that you have all right, permission and authority to place the order and you authorize Gravissimo to customize products for your account.
You agree to respond personally to protect your password and access control to the account you hold. You agree to be personally liable for all orders placed or other actions made through the account you hold.

Article 2: Products

The products offered for sale by Gravissimo are those listed on the site Gravissimo the day of the site consultation by the Client.
The products are offered for sale in the stocks.
Custom products are products requiring additional manufacturing phase, including (without this list is not exhaustive): engravings, sublimation printing, embroidery, cuts made to size, and in general any physical intervention on the product to meet the customer order.
The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, the responsibility Gravissimo could not be committed. The photographs and texts illustrating the products are only indicative and do not enter the contractual field.
Our products are guaranteed one year against manufacturing defects.

Article 3: Price

The awards are presented in Euros all taxes included, excluding shipping costs that are the responsibility of the Customer unless specific indications or conditions. All orders, regardless of whether their origins are payable in Euros.
The prices include taxes applicable on the date of the order. If the rate of these taxes is altered, these changes could be reflected on the price of items without the Customer being notified.
Gravissimo reserves the right to change prices at any time. The products will be billed based on rates in effect at the time of registration of the order.
VAT at the rate in force

Article 4 : Commande

Any order is worth express and irrevocable acceptance of prices and descriptions of products available for sale.
The Customer have read and irrevocably agree to these Terms and Conditions before placing his order.
The validation of the order implies acceptance of these Terms and Conditions.
Any order signed by the Customer "click" (Act of 13 March 2000 on electronic signature) and the pages on successive data entry screens, the order is considered irrevocable.

Article 6: Availability / Delivery

Localities served:
Deliveries are made worldwide.


In case of unavailability of product after placing the order, the Customer will be notified immediately by email or phone articles out. The Customer will then have 48 hours (excluding weekends and holidays) to request the cancellation or exchange of the order by contacting our customer service.

Contact information :

Customer service
contact us

You must verify the completeness and compliance information you provide when ordering, especially concerning the delivery address.
We could not be held responsible for any data entry errors and consequences (eg delays or delivery errors). In this context, the costs incurred for the return of the order would be your responsibility.

Delivery :

Gravissimo reserves the choice of carrier and guarantees the delivery of products.
However, after delivery, the risks of goods are transferred to the Customer.
Delivery will be made from Monday to Saturday to the address you specify. In case of absence a notice will be left in your mailbox. Your package will be made available for 15 days in the post office in your area.
Customer is responsible for checking the condition of the packaging and the conformity of the product delivered, and issue if necessary, on the delivery of the carrier or contact customer service (the contact information above) in 24H. If this procedure is not followed, Gravissimo disclaims any responsibility to possible refund or exchange products.
Exceeding the shipping time can not give rise to any cancellation of the order, any reduction in the price paid by the customer, and no payment of damages, since the customer is delivered within 30 days business, following the receipt of the order settlement.
Gravissimo reserves the right to refuse delivery or to deliver an order from a customer who has not fully paid or settled a previous order or with whom a payment dispute is being administered.
The products remain the property of Gravissimo until full payment of the order.

International delivery:

The products we offer are consistent with the legislation and standards applicable in France and in the European Community.
For any purchase in seen export, you should check the specific legislation in force in the country concerned, whether for taxes, declarations or prohibitions.
Our responsibility can not be engaged in case of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with local authorities the possibilities of import or use of products.

Shipping costs:

Participation in shipping is charged extra. This share may be reduced or eliminated based on commercial operations underway.
Shipping charges are calculated before validation for acceptance of your order.

Article 7: Refunds and Exchanges

Pursuant to Article L. 121-20 of the Consumer Code, the customer, who has the quality of consumer, has a right of withdrawal of 14 days from the receipt of the products, without having to justify reasons or to pay penalties, except for the cost of return. If this period normally expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
In accordance with Article L.121-20-2 3 ° of the Consumer Code, the right of withdrawal can not be exercised for goods made according to the specifications of the consumer or clearly personalized. Therefore, the right of withdrawal that consumers enjoy under Article L. 121-20 of the Consumer Code can be exercised only for non-custom products sold by Gravissimo on this site.
Conditions necessary for the return:
The returned item must be unworn, in its original packaging and accompanied by a copy of the order form or invoice. Products returned damaged, soiled or incomplete will not be exchanged or refunded.
Any return of goods, requires the prior agreement of Gravissimo and obtaining a return number issued by it to the Customer, which must be very legibly registered on any returned package.
The return of the goods is at the expense and risk of the Customer and must imperatively be done by Colissimo Followed against signature or other mode of transport but delivered against signature. Products returned by carrier without physical protection or poorly protected will be refused; it is therefore the responsibility of the Customer to protect and insure the Products returned during their transport.
If a delivery error has been made in relation to the order, the company Gravissimo will cover the cost of return by sending a good return Colissimo that the customer must stick on the package before bringing it to his office. position; if the customer makes the return by his own means, Gravissimo will refund the customer a lump sum of € 3.15 or proof of payment of the transport.

In order to speed up the exchange or guarantee process, we may ask you to send us digital photos of your products by e-mail.

Refund or Have:

The cost of return of the product (s) are the responsibility of the Customer. The product (s) returned (s) are refunded within 30 days from its (their) reception by the Gravissimo Company. The refund will be made by check in the name and billing address of the Customer who placed the order or by directly crediting his bank account.
Refund will only cover products and delivery charges up to the Classic shipping method.
When using a discount code when ordering, the amount refunded is the value of the order.
If the order has benefited from promotional offers (free shipping, etc.) based on the total amount of the order, and if the minimum order threshold is no longer reached to benefit from it, then a new amount of the order will be established, and the refund will be the value of the product minus the difference of the 2 amounts of the order.
The package must be sent to the following address:

Customer service
la France

An e-mail will be sent to the Customer to inform him of the refund.

Product conformity:

Gravissimo undertakes to refund or exchange products that do not correspond to the order or if it is damaged before use. The customer must report any nonconformity in detail and return the product or products to Gravissimo who will replace them. The request must be made within 7 working days of the delivery date. The products must be returned in the delivery condition with all items delivered.


The buyer can assert his right of withdrawal under the following conditions:

1 / Cases of non-personalized products
The buyer has 14 days, after receipt of the goods, to assert his right of withdrawal (Article L. 121-21 of the Consumer Code).
The request for withdrawal must be made through the withdrawal form available here.

2 / Customized products case
No right of withdrawal applies for products subject to personalization. However, a request can be made to customer service before shipping the order (by phone or e-mail). If the order is not yet in production, it will then be possible to cancel the order and refund it (including shipping).

Exchange on non-personalized products:

The cost of return of the product (s) are the responsibility of the Customer, the return postage of the new product also. The Customer must attach to his return a payment, an amount equal to the shipping costs invoiced at the time of the order in force, for the costs of preparation and dispatch of the new article chosen. The product (s) will be exchanged within 15 days of their receipt to the company Gravissimo.
The package must be sent to the following address:

Customer service
la France


After the 14-day retraction period you can benefit from the guarantee. Our jewels are guaranteed for one year unless otherwise stated in the article sheet. The guarantee is limited to the value of the article and is only valid if the product is used for its intended purpose and under normal conditions of use. The warranty does not cover damage caused by normal wear and tear, poor maintenance, misuse, wear by friction, exposure to extreme temperatures, acids, solvents and chemicals. Nor does it cover damage caused by third parties, such as transportation.
The cost of return of the product (s) are the responsibility of the Customer, the return postage of the new product also. The return shipping costs are the responsibility of Gravissimo. The product (s) will be exchanged within 30 days of receipt by the company Gravissimo.
The package must be sent to the following address:

Customer service
la France

Article 8: Personal data

Gravissimo is aware of the importance of protecting the privacy of its own users and customers, and undertakes not to disclose to third parties the information provided. These are confidential. They will only be used by our internal services for the processing of your order (customer file) and to strengthen and personalize the communication and product offer reserved for Gravissimo customers, including the Gravissimo newsletter. This article can not prevent the transfer or transfer of activities to a third party.
In accordance with the law n ° 78-17 of January 6th, 1978 modified relative to the computing, the files and the liberties, the treatment of the nominative information collected on the site Gravissimo was the object of a declaration near the National Commission of Computers and Liberties under the number 1263283. The Customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send a letter to the following address:

Customer service
la France

Article 9: Intellectual Property

All elements of the site Gravissimo, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

All elements of customizing a product that the customer agrees to share content with the community allows Gravissimo to use these elements to promote the company (advertising, ad delivery ...) and the client agrees to give her rights (except copyright) to Gravissimo society. The customer can by cons on request, withdraw its entirety via email to The withdrawal will not be retroactive on items that have been broadcast in the past (eg an advertisement in a shop can not be removed).
These elements are the exclusive property of the company Gravissimo.
Total or partial reproduction of these elements is strictly prohibited without written permission of Gravissimo.
The user who has a personal Internet site and wishes to place, for professional or personal use, on its website a simple link to a website page Gravissimo, must request permission to the company Gravissimo . It will not be in this case of an implicit affiliation agreement.
However, any hypertext link to the site Gravissimo including using a framework for inclusion or transclusion is in any case prohibited.
In all cases, any link, even tacitly authorized, must be removed at the request of the company Gravissimo.

Article 10: Responsibility

Hyperlinks can refer to other sites. Gravissimo disclaims any responsibility if the content of these sites violate the laws and regulations in force.
Responsibility for Gravissimo can be incurred for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any other incident of force majeure, in accordance with jurisprudence.
The products comply with French legislation and standards applicable in France and in the European Union.
The photographs, text, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of Gravissimo can not be engaged in case of error or omission in one of these photographs, text or graphics, information or characteristics of products or in case of changing the characteristics of products by suppliers.
Moreover, Gravissimo disclaims any liability for any breach of its contractual obligations in the event of force majeure or fortuitous, including (without this list is not exhaustive): internal or external strike, fire, disaster, or internal failure external, and generally any event not allowing the good execution of the orders.

Article 11: Duties applicable / Disputes

These general conditions of sale are subject to French law regardless of the country of delivery.
In the event of a dispute arising from this contractual relationship, the Client and Gravissimo agree before any legal action to seek an amicable solution.
In case of dispute, the competent court is the Commercial Court of Aix en Provence - 13 - France.
The invalidity or illegality of any provision of these terms and conditions do not prevail nullity said conditions; the clause to be inserted in place of the canceled that is in force.

Article 12: Customer Service

Gravissimo The company is a limited liability company with capital of € 10,000 registered with the Trade and Aix-en-Provence under number 500 837 612.

Customer service

You can contact us from the Contact page.

Article 13: SMS Service

Gravissimo The company offers an SMS service to prevent sending customers their order via SMS. This service is made through OVH that performs sending SMS:

OVH SAS with capital of € 10,000,000
RCS Roubaix - Tourcoing 424 761 419 00045
APE Code 6202A
VAT number: FR 22424761419
Headquarters: 2 rue Kellermann - 59100 Roubaix - France.

When using this paid service the customer agrees that SMS can for some reason do not reach the destination but for some reason known as sending to a phone number that does not accept the SMS and will not not ask for reimbursement.

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